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Have questions about our platform? Need help with your account? Our dedicated charity support team is ready to assist.
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Charity Support
Help with your charity account and platform features
charities@cpay.org.uk Response time: 24-48 hoursTechnical Support
Technical issues, integrations, and API support
tech@cpay.org.uk Response time: 24 hoursPartnerships
Corporate partnerships and sponsorship opportunities
partnerships@cpay.org.uk Response time: 2-3 business daysOffice Hours
Monday - Friday
9:00 AM - 5:00 PM GMT
Emergency Support
For urgent technical issues
emergency@cpay.org.uk
Response Times
Standard: 24-48 hours
Priority (Growth+): 4-8 hours
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