How Can We Help? Your Complete Guide to CPay
Browse Help Topics
Find detailed guides and tutorials for every feature
Getting Started
Everything you need to begin your fundraising journey
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How to Apply to CPay
Step-by-step guide to submitting your charity application
3 min read -
Setting Up Your Charity Account
Configure your profile, add your logo, and customize settings
5 min read -
Understanding the Dashboard
Navigate your charity dashboard and access key features
4 min read -
Inviting Team Members
Add staff and volunteers to help manage your account
2 min read
Shopping Donations
Maximize donations through supporter shopping
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How Shopping Donations Work
Understanding commission tracking and payment process
4 min read -
Promoting Shopping Links
Best practices for sharing your unique shopping links
6 min read -
Browser Extension Guide
Help supporters install and use the CPay extension
3 min read -
Retailer Commission Rates
View commission rates for all partner retailers
2 min read
Email Marketing
Create and manage email campaigns
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Creating Your First Campaign
Build and send professional email campaigns
7 min read -
Email Template Library
Browse and customize pre-built templates
4 min read -
Managing Contact Lists
Import, segment, and organize your contacts
5 min read -
Email Analytics Guide
Track opens, clicks, and conversions
4 min read
WhatsApp & Messaging
Direct supporter communication
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WhatsApp Business Setup
Connect your WhatsApp Business account
6 min read -
Broadcast Messages
Send bulk messages to supporters
4 min read -
Messenger Automation
Set up automated responses and chatbots
5 min read -
Compliance & Best Practices
Follow messaging regulations and guidelines
4 min read
Analytics & Reporting
Track performance and generate reports
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Understanding Your Dashboard
Navigate analytics and key metrics
5 min read -
Creating Custom Reports
Build reports for your board and stakeholders
6 min read -
Tracking Supporter Journey
Analyze donor behavior and engagement
4 min read -
Export Data Guide
Download data for external analysis
3 min read
Popular Articles
Most viewed help content this month
Getting Your First Donation
Learn how to promote your charity and start receiving donations through shopping and direct contributions.
Read article →Understanding Your Analytics
Make sense of your dashboard metrics and use data to improve your fundraising performance.
Read article →Building Your Supporter Base
Strategies for growing your email list and engaging supporters across all channels.
Read article →Using AI Tools Effectively
Maximize the power of AI for content creation, image generation, and campaign optimization.
Read article →Frequently Asked Questions
Quick answers to common questions
We review applications within 5-7 business days. You'll receive an email once your application is approved, along with instructions to set up your account.
Your charity receives 90% of all shopping commissions generated through CPay. The remaining 10% helps us maintain and improve the platform.
No! Our Starter plan is completely free and includes shopping donations, basic email campaigns, and essential features. Paid plans are available for advanced features.
Yes! You can upload your charity logo, customize your microsite, and all communications will feature your branding prominently.
Supporters can create free accounts to track their donation history, see their impact, and receive updates from charities they support.
Yes, we offer API access on our Growth and Enterprise plans for integration with your CRM, accounting software, and other systems.
All charities receive email support. Growth and Enterprise plans include priority support with faster response times and dedicated account management.
Donations are paid monthly via bank transfer. You'll receive detailed statements showing all transactions and donor information.
Still Need Help?
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Social Media & AI
AI-powered social media management
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View all articlesAI Content Generation
Create engaging posts with AI assistance
5 min readSocial Media Scheduling
Plan and automate your social posts
4 min readAI Image Creation
Generate custom images for your campaigns
3 min readBest Posting Times
Optimize your posting schedule for engagement
3 min read